Great on the Job:
What to say, how to say it: The secrets of getting ahead
While good communication skills are critical to one’s business success, they are seldom taught. In Great on the Job,
consultant Jodi Glickman seeks to demystify business communications by putting down on paper, and in plain English,
what she teaches in her consultancy of the same name.
Glickman begins by introducing commonsense rules of thumb that are somewhat reminiscent of Dale Carnegie (for example: consider the other person; put your argument in a positive light; emphasize what you can do, as opposed to what you can’t). She then goes on to address a wide range of everyday communications challenges — from requesting information over the phone, to asking one’s supervisor for more-stimulating assignments, to developing an “elevator pitch.”
For each situation that she discusses, Glickman provides an example scenario that she analyzes in terms of opportunities for success (and sometimes failure). She then explains the communications strategy behind dealing with the scenario, and breaks the procedure into a threestep process. For example, when recommending a course of action to your supervisor, first make your case, then support your argument, and finally outline next steps. In addition, Glickman provides multiple examples of sample wording for each scenario. Although primarily geared toward relatively new entrants to the workforce, this book has plenty of useful advice for experienced workers as well.